Livpure Refund Policy: How the 60-Day Money Back Guarantee Works
The Livpure money back guarantee is 60 days, counted from the purchase date and not from delivery or first use. Call +1 (302) 200-3480 with your order ID before posting anything. Return the bottle tracked, at your cost. Credit takes 3 to 5 business days, then 5 to 10 days to reach your card.
Liv Pure's money-back window is 60 days counted from purchase, longer only if the sales page prints a longer one. Phone +1 (302) 200-3480 with your order ID before posting. Send the return tracked, at your cost, to the New York returns address. Credit takes 3 to 5 business days, then 5 to 10 days to reach your card.
Key facts
- Window: 60 days, counted from the purchase date and not from delivery or first use.
- Start a claim: call +1 (302) 200-3480 with the order ID.
- Return address: 245 Park Avenue, Floor 24, New York, NY 10167, USA.
- Buyer pays return postage. Use a tracked service.
- Refund timing: 3 to 5 business days to credit after the return is processed, then 5 to 10 days on the card.
- Not published: opened bottles, restocking fees, partial returns on multi-bottle packs.
- Step 1: Which day does the 60-day window start?
- Step 2: Why should you call before you post anything?
- Step 3: What goes into the parcel?
- Step 4: How do you send it back?
- Step 5: How long does the refund take?
- What should you keep in a folder before you need a refund?
- How can a valid claim still go wrong?
- What if the refund is late, or you want to cancel an order?
- What does the guarantee cover, and what does it not?
- Frequently asked questions
- Our view
Step 1: Which day does the 60-day window start?
It starts at purchase. That detail decides everything else. The window does not wait for the parcel, and it does not wait for your first capsule. Every day in transit is a day off your decision time.
Open your order confirmation email and note the date and the order ID. The ID is what the desk looks up. Without it, a claim is hard to match to a payment.
| Day | What it means |
|---|---|
| Day 1 | Window opens at purchase |
| A few days before day 60 | A comfortable day to start a claim, with time to spare |
| Day 60 | Window closes |
Step 2: Why should you call before you post anything?
Call +1 (302) 200-3480 and start the claim by voice. An unannounced parcel is harder to match to an order at the other end, and a call removes that risk.
Have the order ID ready. Ask the desk to confirm the return address and note what they say, including the date and time. If you are close to the end of the window, the phone is faster than an email.
The website email, [email protected], handles pages and typos. It cannot see orders, so do not use it for a refund.
Step 3: What goes into the parcel?
Put a sheet of paper inside the box that shows who you are (full name), which email placed the order, and the order ID. Do not rely on the address label alone.
Keep the packaging if you can. Nothing published sets a condition about original packaging, so nobody has ruled it out, and keeping it costs nothing.
Opened bottles, restocking fees and partial returns on a multi-bottle pack are not published. If any of those matter to you, ask the desk before you buy, and again when you call to start the claim.
Step 4: How do you send it back?
Post it with a tracked service to 245 Park Avenue, Floor 24, New York, NY 10167, USA. The buyer pays the return postage. The office address on 1166 Avenue of the Americas is not a returns address, so do not send parcels there.
Keep the tracking number until the money is back. It is the only proof you hold of when the parcel was posted and delivered. An untracked parcel that goes missing cannot be shown to have been sent.
Step 5: How long does the refund take?
There are two clocks, and they add up. The first is the desk's: 3 to 5 business days to credit the refund after the return is processed. The second is your card issuer's: a further 5 to 10 days for the credit to appear on a statement.
A fortnight is an ordinary result, and it is also the moment most people decide something has gone wrong. Wait until both periods have passed before you chase. Then call the order desk with your order ID and the tracking number.
What should you keep in a folder before you need a refund?
Make one folder, on paper or on your phone, the day you order. Put these in it:
- The order confirmation email, with the order ID and date.
- The delivery notice and the tracking number from the order email.
- Photos of the front, back and base of the bottle on arrival.
- The name of anyone you spoke to at the order desk, with the date.
- The return tracking number, once you post the parcel.
If a disagreement ever arises about whether a claim was made in time, this folder settles it in a minute.
How can a valid claim still go wrong?
Three mistakes are common. The first is posting before calling, which leaves the parcel unmatched. The second is sending without tracking, which leaves no proof. The third is counting one refund window and not two.
A fourth is waiting for the bottle to run out. The clock started when you paid, so the deadline is set by the order date. If the product does not suit you, ask early.
What if the refund is late, or you want to cancel an order?
For refund status, use the same order desk and the same order ID. Have the return tracking number and the delivery date to hand.
Cancellation terms before dispatch are not published. Order changes are handled by the order desk, so call as soon as you decide, because the desk can only help while the order can still be changed.
If you ordered somewhere else, this policy does not cover you. Another seller's rules apply, and this site cannot see that order.
What does the guarantee cover, and what does it not?
- It covers money paid to this desk, inside the window, on an order ID that the desk can look up.
- It does not cover outcomes. A money-back guarantee returns money. It is not a promise that the product will do anything.
- A guarantee is no substitute for medical advice. If a capsule upsets you, stop and talk to a clinician, and sort out the refund later.
- It does not cover orders placed through a marketplace or a third party.
Where do these facts come from?
Product facts come from the label and sales material supplied to this site. Where a fact was not supplied, this page says not published. Outside sources named on this site:
- U.S. FDA, Questions and answers on dietary supplements
- 21 CFR 101.36, Nutrition labeling of dietary supplements
- NCCIH, Green tea
- NCCIH, Milk thistle
- Memorial Sloan Kettering, About Herbs: Berberine
- NIH Office of Dietary Supplements, Molybdenum
- FDA label via DailyMed, Cystadane (betaine anhydrous)
Frequently asked questions
What is the Liv Pure refund policy?
A 60-day money-back window from purchase, unless the sales page prints a longer one. Start by phone at +1 (302) 200-3480 with your order ID.
How do I use the Liv Pure 60-day guarantee?
Call first, pack your name, order email and order ID inside the parcel, and post it with tracking to 245 Park Avenue, Floor 24, New York, NY 10167. You pay the postage.
How long does a Liv Pure refund take?
3 to 5 business days for the desk to credit it after the return is processed, then 5 to 10 days to appear on your card.
Can I cancel a Liv Pure order?
Cancellation terms are not published. Call the order desk as soon as you decide, since it handles order changes.
Does the refund cover opened bottles?
Not published. Opened bottles, restocking fees and partial returns on multi-packs are blanks in the terms. Ask the desk before you buy.
Who do I call about a refund issue?
The order desk at +1 (302) 200-3480, with your order ID. The website email cannot see orders.
Where do I send a Livpure return?
Send it tracked to the New York returns address: 245 Park Avenue, Floor 24, New York, NY 10167, USA. Call +1 (302) 200-3480 with your order ID first.
Who pays for Livpure return postage?
The buyer pays return postage, and a tracked service is advised. The refund is credited in 3 to 5 business days after the return, then 5 to 10 days to reach your card.
Our view
A written refund policy with a window, a phone number and a postal address is more than many supplement pages offer, and we are glad to report it. The three blanks in it are worth a call before you buy.
The guarantee is also easy to waste. The clock runs from purchase, shipping eats into it, and a large pack can outrun it. The sensible plan is a small first order, a reminder before the window ends and a quick call to the desk if you want to go ahead.
A refund is not evidence about the product. It is a commercial term that lets you change your mind, and that is all we say about it.
Safety note: Livpure is a dietary supplement. It is not FDA approved, and no dietary supplement is. It is not meant to diagnose, treat, cure or prevent any disease. Ask your doctor or pharmacist before you start, especially if you take medicine, have a liver condition, are pregnant or nursing, or are under 18.